Microsoft Teams

The changing face of contact centers: Replicating them remotely using Microsoft Teams

Analysis
August 20, 2020

CC #10

 

When you think of a contact center, you might picture rows of desks with call agents manning telephones, but the reality is quite different today. 

This week at the Pure IP Coffee Club, we discuss how contact centers have evolved and adapted to remote operations with special guest Jon Quayle, Technical Specialist at Anywhere365. 

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